Privacy Policy

1. Data controller

The controller responsible for your personal data is Arara, reachable by email at info@arara.expert.

2. Data we collect

Through the contact form on our website, we collect the following personal data that you provide to us yourself:

• First and last name
• Email address
• Company or organization name
• Phone number (optional)
• Your message or inquiry

In addition, our analytics services (Google Analytics / GA4) collect browsing data in aggregated and anonymized form. For more information, see our Cookie Policy.

3. Purposes of processing

We use your data to:

• Respond to your inquiry or contact request.
• Send you the audit or report you requested.
• Manage any business relationship that may arise from your inquiry.
• Send you communications about our services, if you request or consent to them.

4. Legal basis

We process your data on the basis of the consent you give when you complete and submit the contact form. You may withdraw that consent at any time, without affecting the lawfulness of any processing carried out before the withdrawal.

5. Recipients and transfers

Your data may be shared with service providers that act as data processors on behalf of Arara:

• Zoho CRM — customer relationship management and contact follow-up.
• Resend — transactional email delivery platform.

We do not sell or transfer your personal data to third parties for their own purposes. When we use external providers, we require them to offer adequate data protection safeguards.

6. Data retention

We keep your data for as long as necessary to handle your inquiry and, if a business relationship is established, for the duration of that relationship and the limitation period of any applicable legal obligations. Once the purpose has been fulfilled, the data is deleted or anonymized.

7. Your rights

You have the right to access your personal data, rectify it, erase it, object to its processing, request that processing be restricted and, where applicable, request data portability.

To exercise any of these rights, email us at info@arara.expert stating your name, the right you wish to exercise and, if necessary, a copy of a document proving your identity. We will respond within a reasonable period.

8. Cookies

Our website uses first-party and third-party cookies. For more information about which cookies we use and how to manage them, see our Cookie Policy.

9. Changes to this policy

We may update this Privacy Policy at any time. The "Last updated" date at the top of this document reflects the version currently in force. We recommend that you review it periodically.

This text is a starting point and should be reviewed with legal counsel according to your jurisdiction.