Custom self-service client portals
A dedicated login where your clients look up on their own what they now ask for over the phone. Fewer interruptions for your team and better service for them.
Order#OP-4820In transit
- Order received08/05/2026 11:20
- Being prepared08/06/2026 08:45
- Shipped08/08/2026 16:10
- In transitestimated 08/13/2026
- Delivered
Invoices & documents
- Invoice INV-2026-1847208/08/2026Paid
- Packing slip PS-2026-911808/08/2026Available
- Invoice INV-2026-1834407/22/2026Due in 6 days
- Invoice INV-2026-1820107/05/2026Overdue
Email notifications onlast login 08/12/2026 08:41
Interface illustration with sample data. We don't publish client screens for confidentiality reasons.
If any of these sound familiar, you're in the right place
The same question, every day
Where does my order stand? Can you resend the invoice? Questions that tie up your team and that clients could answer themselves.
The client is left in the dark
Between ordering and receiving, they have no way of knowing what's going on. Uncertainty leads to calls, and calls lead to work.
Every inquiry gets a different answer
Depending on who picks up, the client gets one answer or another. There's no single source of truth to show them.
What's included in client portals
A dedicated login for each client
With their own user account, seeing only what's theirs.
Live status
Of their order, case, account or shipment, pulled from the same system your team uses. No double data entry.
Documents and invoices
They download them whenever they want, without asking anyone.
Automatic status updates
When something moves forward, the client finds out without anyone having to write to them.
Built-in contact channel
If they still need to talk to someone, the request arrives with the full context of what they were looking at.
How it was solved in a real project
A training platform that tracks real progress
The problemCourse platforms charge per student and don't show who's actually making progress: they mark a lesson as watched even if nobody watched it.
A proprietary platform with sign-up, a module-based curriculum and progress measured on the video actually played. The dashboard ranks enrollees by progress, which turns a student list into a priority list.
What the system is made of
Sign-up and login · Module-based curriculum · Progress measured by video · Dashboard ranked by progress
What changes once it's up and running
- Fewer repeat questions for the team
- Clients know where things stand without asking
- One version of the information, for everyone
- Better perceived service, without adding staff
Five stages, each with a concrete deliverable
Discovery
Sessions with the people who do the work today, not just the people who manage it. The output is a map of the real process and an estimate with a written scope.
Scope document and estimate
Prototype
The key screens, clickable, before the system is built. It's far cheaper to find out here that something was poorly thought out.
Approved prototype
Build
Releases every two weeks on the real system, not on a slide deck. You watch the product take shape and can course-correct.
Working releases
Launch
Migration of the data you already have, team training and hands-on support for the first few weeks. A system nobody uses is the same as not having one.
System in production
Support and evolution
Maintenance with committed response times and improvements as the business changes. Software that isn't maintained gets abandoned within a year.
Service agreement
Hiring a small team shouldn't be a risk
The system is yours
The repository, the database and the service accounts are in your company's name from day one. You're not renting access to something of ours.
No vendor lock-in
We hand over documented code and credentials. If you decide to continue with another team, you take it with you without asking permission or paying a ransom.
Confidentiality from the first meeting
We sign an NDA before you walk us through your operation. What we see of your business stays within our team.
Backed-up, traceable data
Role-based access, audit logs and automatic backups. You can see who viewed or changed what, which is what any serious review requires.
Darío Infurna
CEO & Founder at Arara
He sold his first company, IN2BONE, in Miami in 2021 and has led Arara Expert ever since, helping businesses across Latin America and the United States turn traffic into clients.
What almost nobody doesView LinkedIn profileIn 2025 he built a law firm in Colombia from scratch — a different industry, a different country, fully remote — and grew it with the same system he sells to his clients.
+8
lawyers
600
cases handled
550
active clients
Yes, and that's what we recommend. The portal shows what's already in your system instead of forcing you to enter the information twice.
That's why the portal is designed for the simplest possible case, and important updates still go out by email or WhatsApp. The portal doesn't replace contact; it takes the repetitive part off your plate.
Yes, with strict per-account permissions. If the client is a company, you can give it several users with different access levels.
Yes. It's built with your branding and on your domain: to the client it's your system, not a vendor's.
Tell us which process is costing you money
We'll take a look and tell you whether custom development makes sense or something that already exists will do the job. Free of charge.